First steps
Do not make any further payments, inform your bank or card issuer immediately and have the affected access blocked. Secure receipts, chat histories and screenshots and report the matter to the police. A legal assessment is then advisable.
There is no general answer to this. It depends on how the payments came about, who was involved and whether an opposing party can be reached. We review your case and tell you openly which options we see – there is no guarantee.
Yes. The perpetrators act professionally and with a division of labour, and people of all professions and age groups are affected. For the legal assessment, what matters is not whether you blame yourself in hindsight, but the specific course of events.
Yes. Unauthorised payments must be reported to the bank without undue delay after you become aware of them; as a rule, claims are excluded at the latest 13 months after the debit. Limitation periods also apply. The earlier a case is reviewed, the more options remain.
Case review and process
You describe your case to us via the online form. We review your details and get back to you with an initial assessment of whether and how we can support you. A client relationship only arises once you expressly instruct us.
No. An enquiry does not yet establish a client relationship and does not commit you to anything. We treat your details in confidence in every case.
Bank statements and payment receipts, the communication with the perpetrators or the platform, screenshots of the customer account and the correspondence with your bank are helpful. A brief description is enough for the initial enquiry – you can submit documents later.
No. The entire process can be handled digitally and by telephone. We represent clients throughout Germany; in-person appointments are possible by arrangement at our office in Aschersleben.
Costs
The initial assessment of your enquiry is free of charge. If we consider further work worthwhile, we will inform you transparently in advance about the costs to be expected. Fees are based on the German Lawyers' Remuneration Act (RVG) or on a fee agreement concluded with you.
That depends on your policy; capital investments are frequently excluded, whereas cover may exist for disputes with your bank over unauthorised payments. On request, we will submit the coverage enquiry for you.
Legitimacy and security
Admitted lawyers are listed in the official German nationwide register of lawyers – where you will also find Rechtsanwalt Manfred Kühn. A reputable law firm does not contact fraud victims unsolicited, does not promise success and does not demand advance payment in cryptocurrency or via a money transfer service.
Great caution is required here. Often the same or other perpetrators get in touch again, posing as lawyers, authorities or recovery services. Do not pay anything in advance and have the offer reviewed.
Your details are treated in confidence and used exclusively to process your enquiry. Details can be found in our privacy policy.
Case review
Tell us what happened.
We will assess which claims may be available and which next steps may make sense.
Your details are treated in confidence. An enquiry does not yet establish a client relationship.