Skip to content

Investments & trading

Trading Scams: Manipulated Platforms and Denied Payouts

We check whether trading was actually carried out on your trading platform, who can be legally responsible and which steps make sense in your case.

Overview

What this is about

Typical situations and warning signs

  • The trading account shows exceptionally high profits in a short period of time, but no payout is made.
  • A payout is only promised after a certain trading volume has been reached or after fees and taxes have been paid.
  • You were credited with a “bonus” without asking, which is now cited as the reason for the payout being blocked.
  • A “trader” or “analyst” executes trades for you or gives precise instructions, sometimes via remote access software.
  • After a withdrawal request, you suddenly experience high losses, or you have to inject more money to “save” the account.
  • The trading app does not come from an official app store, but was installed via a link sent to you.
  • The provider does not provide any approval or one that cannot be verified and cannot be found in BaFin's company database.

Immediate steps

What you can do now

These steps make sense in most cases – regardless of whether you instruct us.

  1. No further deposits

    Do not make additional payments or pay any fees or taxes to enable a withdrawal. Don't allow yourself to be persuaded to make payments by announced losses or the threat of account closure.

  2. Inform your bank or card provider

    Report the transaction to your bank or credit card company and ask about a transfer recall or a card complaint. The options depend on the payment method and the time interval.

  3. Document trading account

    Save screenshots or exports of trading history, account balances, and all deposit and withdrawal requests. Access to the platform can be blocked at any time.

  4. Remove remote access software and change your login details

    Uninstall remote maintenance programs and untrusted apps. Then change the passwords for online banking, email and other important accounts.

  5. Report the matter to the police

    File a report with the police or via the online watchdog and attach the secured documents. The file number makes communication with banks easier and allows files to be viewed later by a lawyer.

  6. Unsure what to do first in your case?

Legal assessment

Possible areas of review

  • Did a real trade take place?

    We use the documents to check whether there is any evidence that transactions were merely simulated. This depends on whether there is fraud or a – possibly also vulnerable – loss-making transaction with an actually active provider.

  • Permission requirements and product restrictions

    The offer of trading transactions with financial instruments generally requires permission under the KWG or the WpIG. Regulatory restrictions also apply to private investors, for example when trading CFDs and binary options. We check whether this has been violated and what the consequences may be.

  • Tort claims

    In the event of deception regarding trading or willingness to pay out, claims from Section 823 Paragraph 2 BGB in conjunction with Section 263 StGB as well as Section 826 BGB come into consideration - provided that those responsible can be identified.

  • Claims against payment service providers

    We check whether payments were initiated without your authorization, for example via remote access, and whether a participating institution has violated warning or due diligence obligations in individual cases. A complaints procedure may be considered for card payments.

  • Recovery from payment recipients

    Depending on the individual case, there may be claims for unjust enrichment or unlawful acts against the owners of the accounts into which your deposits have flowed.

Who may be liable

Possible opposing parties

  • Operator of the trading platform

    The operators and the people acting on their behalf can be considered as claimants. However, they are often not identifiable or can only be accessed abroad, which makes enforcement difficult.

  • Banks and payment service providers

    A participating institution may come into consideration in individual cases, for example in the case of unauthorized payments or if specific suspicions were ignored. Liability is not the norm and must be carefully examined.

  • Account holders and money mules

    Anyone who has made their account available to receive and forward the funds is eligible for claims for repayment or damages. These people are often easier to identify than the people behind them.

  • Intermediaries, “traders” and recruiters

    Individuals you have recruited or directed in trading may be eligible depending on their role and level of expertise, provided their identity can be verified.

Whether and against whom claims actually exist depends on the individual case and can only be assessed after reviewing the documents.

Preserve evidence

Documents you should keep

Do not delete anything – not even out of anger or shame. Your account of events is enough for the initial enquiry; documents can be submitted later.

  • Trading history, account overviews and screenshots of the platform or app
  • Transfer receipts, bank statements and credit card statements
  • Withdrawal requests and the provider’s responses to them
  • Chat histories, emails and messages from messenger or signal groups
  • Terms and conditions and bonus conditions of the provider
  • Internet address, name of the app and information from the legal notice
  • Names, telephone numbers and email addresses of the contact persons
  • Criminal complaint with file number and correspondence with your own bank

Our approach

How we handle your case

  1. Step 1: Describe your case

    Using the form, you describe to us in a few minutes what happened. You can submit documents later.

  2. Step 2: Legal assessment

    We review your details, classify the facts and examine against whom claims may be available.

  3. Step 3: Strategy

    You receive an honest assessment of prospects, risks and costs – and decide for yourself whether to instruct us.

  4. Step 4: Representation

    We implement the agreed strategy: towards banks, payment service providers and other parties involved, and in court if necessary.

FAQ

Frequently asked questions about Trading scams

General guidance – it does not replace advice on your individual case.

A reliable promise is not possible; it depends on the individual case. The decisive factors include the payment method, the timing and the question of which parties can be identified. We examine the possible claims and communicate our assessment openly to you.

Knowledge centre

More about Trading

Case review

Tell us what happened.

We will assess which claims may be available and which next steps may make sense.

Your details are treated in confidence. An enquiry does not yet establish a client relationship.

We are here for you.

By telephone, by email or via the case review – in confidence and initially without obligation.

Call usHave your case reviewed